How long will it take me to set up my Website?
I selected an E-Commerce solution. How long will it be before I can start taking orders?
How can I make my site successful?
Can I refer other customers to WebHostNY?
Whom do I contact for support?
How do I get my own web address, i.e. www.myname.com?
How long does it take before my domain name is active?
Will I have unlimited access to update my pages?
Do you offer technical support to customers?
Can we get statistics about what is happening on our site?
Can multiple domain names point to the same HTML files?
How do I control whether or not mail messages stay on the mail server?
How long will it take me to set up my Website?
You should receive a Welcome E-Mail with access and login information within 24 hours of placing your order. Once you have this information, you can begin posting pages to your account via FTP. Once you have done this, you can view your pages at your temporary site address until your domain name is set up and ready to go. For new domain registrations, it usually takes one to three business days after registrar approval before it is active. However, all Internet Service Providers must update their records (DNS tables) to reflect your new site's domain. Therefore, it may take five to seven business days before you can access your site through your domain name.
I selected an E-Commerce solution. How long will it be before I can start taking orders?
If you have selected an E-Commerce solution, we will install the shopping cart software on your account within 2 business days of receiving your Welcome Email. Once it is installed, you will need to log into your Store Manager and register your new software online. Once you have registered, you will receive an email with instructions for downloading the Mercantec PGP De-Encryption software. You can begin building your online storefront immediately through your Store Manager, but please remember that you will not be able to process orders until you download and install your PGP De-Encryption software.
I have posted my new Website via FTP, but when I try to access it through my domain name, I get a WebHostNY "Coming Soon" page instead. What's wrong?
When your account is provisioned, WebHostNY posts a "Coming Soon" page for you until you design and post your own pages. This placeholder page is named "index.html" for Linux users. When you are ready to post your own pages, you must use the name "index.html" for your new home page in order to overwrite the placeholder. If you do not name your new home page as specified here, your domain name will continue to direct itself to the WebHostNY "Coming Soon" page.
How can I make my site successful?
There are a variety of things you can do to help attract visitors to your site.
Here are a few marketing suggestions:
– Submit your site to the major search engines.
– Online banner advertising.
– Print Website postcards to announce the creation of your site.
– Announce your site with a press release.
– Launch a direct mail campaign or a direct e-mail campaign.
Can I refer other customers to WebHostNY?
Yes! The WebHostNY affiliate program offers you the opportunity to link to www.WebHostNY.com from your web site, using text links, banner ads, or a virtual storefront. You'll earn a referral fee for all qualifying revenues that are generated directly through your link to WebHostNY. Earn from $30-170 for each qualifying sale- It's easy and fast.
We provide all of the banners and logos for your site - all you have to do is sign up and start earning.
You're in control. YOU are the expert when it comes to your customers. That's why we let you decide where to place banners and links on your site.
Get started today. Sign up for WebHostNY's affiliate program.
Whom do I contact for support?
WebHostNY has the following resources available to help resolve any issues you may have. You can call (516) 620-1850 or send us an email.
How do I get my own web address?
You can have an Internet address with your company or organization name. (example: www.yourname.com). The 1st thing you need to do is register your domain name. A domain name lets you have a presence on the Internet, like the address of your business. Go Daddy Software offers the best prices and widest selection for domain name registrations on the Internet.
You can choose from the following domain extensions: .COM, .NET, .ORG, .US, .BIZ, .INFO or .WS.
How long does it take before my domain name is active?
Once the InterNic announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.
Will I have unlimited access to update my pages?
You have unlimited access via FTP, and other development tools 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
Do you offer technical support to customers?
Yes, we encourage our customers to request technical support by email with questions or concerns about their web site. Please include your domain name, username, and phone number with each request. We are quick to respond to support email, 24 hours a day and 7 days a week.
Can we get statistics about what is happening on our site?
Our tracking tools are regarded by most experts as the best in the industry. You will receive all the information to access your statistics once you have signed up for service.
Can multiple domain names point to the same HTML files?
Yes, we offer a domain name pointer service whereby multiple domain names can point to the same web site. You must have an active web hosting account in order to set up the additional domain name pointers. We can handle the registration or transfer ("modification") of InterNic domain names on your behalf. Submit your request to set up an additional domain name pointer.
A one-time $25.00 setup fee will apply per domain name pointer.
If you have an account that requires MYSQL, you will need to contact our support team and give them your domain name, FTP password, and desired password for the database.The name of your database will be your domain name minus the www & .com
How do I control whether or not mail messages stay on the mail server ?
In MS Outlook 2000, go to the Tools menu click Accounts, highlight the account in question, click Properties, click the Advanced tab, put a check in the box marked 'leave a copy of messages on server' or not as required.
In MS Outlook 2002 XP go to the Tools menu click Email Accounts, select view/change account, highlight the account in question, click Change, click More Settings, click the Advanced tab, put a check in the box marked 'leave a copy of messages on server,' or not, as required.
